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Over 30 years point of sale experience

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Terms & Conditions

This website is operated by Concept Data Display. We are a company registered in the UK with Company number: 2325101 and VAT number: GB 481979587.


Throughout the site, the terms “we”, “us” and “our” refer to Concept Data Display and Concept Data. 



1. General Terms & Conditions

Welcome to the Concept Data Website. By continuing to use this Website You are indicating that You accept these Conditions of use. These are the Conditions on which We will supply Our Goods to you. If You do not accept these Conditions, You must not use this Website. 


Please also read Our Privacy Policy regarding data protection and how We use the information You give us and ‘How we use cookies’ to find out how We use cookies to provide the best possible service to Our customers.  There may be legal notices on other areas of this Website which relate to Your use of the Website, all of which will, together with these Conditions, govern Your use of this Website.

The Website is intended for users in the United Kingdom only.

By using the Website You are confirming that You are at least 18 years old.



2. Definitions

In these Conditions:-


2.1 the following words have the following meanings:-

"Conditions" Our standard terms and conditions of sale for the sale of Goods online as set out in this Website;

"Contract" the contract for the sale of Goods entered into by Us and You on these Conditions:

"Goods" the goods You order from Us;

"Order" the order placed by You using this Website for the purchase of Goods;

"Person" any individual, body corporate, limited liability partnership, or any entity having a separate legal personality;

"Us", "We", "Our" Concept Data Display Limited (CRN 2325101);

"You", "Your" the Person using this website;

"Website" this website

2.2 the singular includes the plural and vice versa, and words importing one gender include all genders.



2. Website Content

3.1 You acknowledge and will respect all such intellectual property rights We own or may own or those owned by a third party in the look and feel of the Website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include any registered and unregistered intellectual property rights, rights of any type or nature including trademarks and community marks. You further agree that You will not infringe Our copyright or copyright of a third party by any method or manner now known or as may exist in the future.

3.2 You may use, store, print and download information contained in pages from this Website for Your own personal use to enable You to create a 'wish list' of Goods from the products range.

3.3 You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website without Our written consent.

3.4 We may make changes to this Website at any time without notice or warning, including changes to these Conditions, changes to promotions, offers and discounts, changes to content and product information and temporary or permanent withdrawal of the Website.



4. Use Of The Website

4.1 You shall not use the Website in any way that will damage it or interrupt its provision. You shall not use the Website to transmit or post any computer viruses.

4.2 We make all reasonable efforts to ensure that this Website is free from viruses or defects. However, We cannot guarantee that Your use of this Website, or any website accessible through it, will not cause damage to Your computer. It is Your responsibility to provide adequate protection for your equipment which You use to access this Website and to protect Your password. We will not be liable to You or anyone else for any loss of damage which may be caused to any equipment, or otherwise, arising as a result of Your use of this Website.

4.3 We will try to make sure that the Website is always available. However, this will not always be possible, and We will not be liable if the Website is unavailable for any reason.

4.4 Unauthorised use of this Website may give rise to a claim in damages and/or be a criminal offence.



5. Terms Of Sale

5.1 By placing an Order You are offering to purchase Goods on and subject to these Conditions. All Orders are subject to availability and confirmation of the Order price.

5.2 These Conditions override any other terms, conditions or warranties which You may seek to impose or rely on.

5.3 Illustrations and descriptive matter contained in this Website are produced to give an approximate idea of the Goods and no prices or other particulars contained therein shall form part of the Contract.



6. Our Contract

6.1 Certain steps must be followed for the Contract to be formed, as described below.

6.2 After you have placed an order:

6.2.1 We will send You, as soon as possible, an email to acknowledge Your Order. It will confirm which Goods You have ordered. It is Your responsibility to check the accuracy of this email. This email is not an Order acceptance from Us;
6.2.2 when We dispatch Your Goods from Our distribution centre, We will send You an e-mail confirming the dispatch of Your Order. This means We formally accept the Order, and are obliged to complete the Contract.

6.3 Please note: that while We guarantee to send You a notification of every valid Order We receive from You, You will understand that We cannot equally guarantee that the notification We send will be received by You, nor that, if it is received by You, it will be legible and uncorrupted. Fulfilment of all Orders on Our Website is subject to availability.  In the unlikely circumstance that We are unable to fulfil Your Order for whatever reason, an email will be sent to the address You supplied when placing the Order and a refund will be made.

6.4 We explicitly reserve the right not to accept, or to reject or cancel, an Order for any reason.  This includes (without limitation):

6.4.1 where a product is not available or in stock;
6.4.2 if the billing information provided is incorrect or unverifiable;
6.4.3 where the Order is suspected to be connected to fraudulent activity;
6.4.4 if We are unable to deliver to the address provided;
6.4.5 events beyond Our control (please see Condition 15 for a list of such events);
6.4.6 in the event of misspelling, pricing or other errors or mistakes in the Website.

In such circumstances We would not be liable for any damage or costs other than the repayment of any amount received from You in relation to the relevant Order.



7. Pricing and Availability

7.1 Whilst We try to ensure that all details, descriptions and prices which appear on Our Website are accurate, errors may occur. If We discover an error in the price of any Goods which You have Ordered or due to circumstances beyond Our control prices may have to be altered, including any variations in the rate of VAT, We will inform You of this as soon as possible and give You the option of reconfirming Your Order at the correct price or cancelling it. If We are unable to contact You We will treat the Order as cancelled. If You cancel and You have already paid for the Goods, You will receive a full refund.

7.2 All prices throughout the Website are quoted in Pounds Sterling are exclusive of VAT, which is payable in addition. Packaging and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.



8. Payment

8.1 [Unless You are an account holder]. Payment will be processed and taken when the Order is placed and payment is processed. This is not an Order confirmation or Order acceptance from Us.

8.2 [If You are an account holder, payment must be made within 30 days of the date of the Order.]

8.3 In the event We ultimately reject Your Order, a refund will be made to Your payment card [account].

8.4 In respect of any invoice or account balance not paid by the due date, We reserve the right to suspend deliveries of Goods, and/or cancel the Contract, and also to charge interest at the rate of 8% (both before and after judgment), calculated from the date payment is due until payment in full (including any interest, and costs as set out below) is received.

8.5 You agree to reimburse Us all costs and expenses (including legal costs on a full indemnity basis, and reasonable costs incurred in respect of management and administrative time expended on Your account) incurred in the collection of any overdue debt. Such costs and expenses are payable on demand.



9. Delivery

9.1 Any delivery dates given by Us are estimates only and are subject to change. Whilst We will make reasonable effort to meet the dates, no liability will attach to Us for any delays or loss from failure to meet them. Time of delivery is not of the essence of the Contract.

9.2 Without prejudice to the generality of Condition 9.1 We shall not be liable for any delay in or failure of delivery caused by the unavailability of any raw materials or equipment or Your instructions or lack of them.

9.3 If the Goods are to be delivered to You, delivery shall be effected at the time of delivery to the address provided by You. If Goods are to be collected by You, or Your servants or agents, delivery shall be effected at the time of collection.

9.4 We may deliver Orders in instalments. Where Goods are delivered by instalments, each instalments shall be deemed to be a separate Contract and shall be invoiced and paid for separately. Your failure to make payment by the due date for any instalment entitles Us, without prejudice to any other rights We may have, to suspend further deliveries in respect of that Order.



10. Loss or Damage In Transit

10.1 No liability in respect of Goods lost or damaged in transit will attach to Us unless You notify Us in writing within 24 hours of delivery. It is Your responsibility to check that Goods are received in good conditions prior to signing the carrier’s delivery note. We will not be held responsible for any delivery signed for as “in good condition” which is subsequently reported by You to Us to have been damaged in transit.

10.2 Our liability in respect of Goods lost or damaged in transit is limited to repair or at Our discretion replacement of any such Goods. If so requested by Us, You shall return the Goods in question to Us at Our registered office, within 21 days of the date of the written notice referred to in Condition 10.1.



11. Risk and Title In The Goods

11.1 Title in the Goods shall not pass to You until the Goods have been paid for in full and all sums due to Us under the Contract have been paid in full. Risk in the Goods shall pass to You on delivery.

11.2 For so long as You remain in possession of the Goods and whilst title thereto remains with Us, You shall:

11.2.1 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on Our behalf from the date of delivery;
11.2.2 notify Us immediately if You become subject to any of the events set out in Condition 13.1; and
11.2.3 give Us such information relating to the Goods as We may require from time to time, but You may resell or use the Goods in the ordinary course of Your business.

11.3 If, before title to the Goods passes to You, You become subject to any of the events set out in Condition 13.1, or We reasonably believe You are about to become subject to any of the events set out in Condition 13.1, or Your financial position deteriorates to such an extent that in Our opinion, Your capability to adequately fulfil Your obligations under the Contract has been placed in jeopardy, then without limiting any other right or remedy We may have:

11.3.1 Your right to resell the Goods or use them in the ordinary course of business ceases immediately; and
11.3.2 We may at any time require You to deliver up all Goods in Your possession which have not been resold, and if You fail to do so promptly, enter any premises where the Goods are held in order to repossess them.



12. Cancellation and Returns

12.1 You may only cancel an Order, once We have taken steps to commence the fulfilment of the Order, with Our prior written consent (which may be given by email, and at Our sole and absolute discretion). We will refuse to accept any Goods returned to Us without prior permission. Custom-made or modified products are non-returnable. This includes printed and branded Goods.

12.2 Goods can only be returned by You following authorisation in writing from Our Sales Manager (which may include email) and a returns number. Goods must be returned by You to Us within 7 days of the date of issue of the returns number.

12.3 In respect of any Goods returned to Us with Our permission or the cancellation of any Contract which is accepted at Our sole discretion, You shall be responsible for returning the Goods to Us. This includes the cost of returning the Goods. Some returns may be subject to an administration/restocking charge of 20% of the total value of the Goods. We shall be entitled to deduct the aforementioned restocking fee for any returned item that is not in a resalable condition, has been used or is not in its original packaging. We shall also be entitled to deduct from any refund given by Us to You for such Goods the cost of delivery of the Goods to You. Acceptance of any cancellation by Us shall be without prejudice to any liabilities which have arisen under these Conditions prior to acceptance of cancellation, and are subject to the Goods being returned to Us packaged in the same manner as they were originally sent.



13. Termination

13.1 If during the Contract:

13.1.1 any distress or execution is levied against Your property or assets, or You make or seek to make any arrangement or composition with any of Your creditors, or You (being an individual) is the subject of a bankruptcy petition or order; or a petition is filed, a notice is given, resolution is passed, or order made, for Your winding up; an application or order is made for the appointment of an administrator, or an administrator is appointed, over Your assets; a Person becomes entitled to appoint a receiver, or a receiver is appointed, over You; or You suspend, or threaten to suspend, payment of Your debts, or are unable to pay Your debts as they fall due; or
13.1.2 You cease or threaten to cease trading; or
13.1.3 You default in any payment or commit a breach of any of Your obligations under the Contract.

We shall be entitled, without prejudice to any other rights or remedies We may have, to terminate immediately the Contract with You and/or suspend deliveries under the Contract.

13.2 On termination of the Contract for whatever reason We shall be entitled to invoice for Goods delivered but not yet invoiced and You shall immediately pay to Us all outstanding unpaid invoices and interest.

13.3 Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination. On termination of the Contract for whatever reason, any Conditions which expressly or by implication have effect after termination shall continue in full force and effect.



14. Limitation Of Liability

14.1 Nothing in these Conditions shall limit or exclude Our liability for death of personal injury caused by Our negligence; or fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded under law.

14.2 Subject to Condition 14.1:

14.2.1 We shall not be liable to You for any direct, indirect or consequential loss (all three of such terms to include without limitation, pure economic loss, loss of anticipated profits, loss of business, loss of revenue, business interruption, loss of data, depletion of goodwill, and/or loss of opportunity or anticipated savings) and any costs, expenses, charges, fines, penalties, interest, claims or damages caused directly or indirectly by Our actions, inactions, breach of contract, negligence, misrepresentation, mis-statement or breach of statutory duty.
14.2.2 Our total aggregate liability to You (whether in contract, tort (including negligence) or otherwise) for any loss or damage of whatsoever nature and however caused shall be limited to and shall not exceed the invoice price of the Goods in respect of which such liability has arisen; and
14.2.3 all warranties, conditions, guarantees or assurances (whether implied by statute, common law or otherwise) are excluded to the fullest extent permitted by law.



15. Excusable Events

15.1 We will make reasonable commercial efforts to honour Our obligations to You. However, if We are unable to do so because of events or circumstances beyond Our reasonable control (including, without limitation, acts of God, governmental actions, war or national emergency, act of terrorism, power failure, fuel shortages, inclement weather, failure of public or private telecommunications networks, protests, riot, civil commotion, fire, explosion, flood, pandemic, epidemic, lock-outs, governmental lock downs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or public or private transport or inability or delay in obtaining supplies of adequate or suitable materials), then We will give You verbal or written notice of those circumstances within a reasonable time of their occurrence.

15.2 If We are still unable to keep Our obligations to You for 30 days from the date of the Contract, then either Party may end the Contract by giving seven days’ notice to the other. If that happens, You will only have to pay the outstanding charges for Goods actually delivered.



16. General

16.1 Each of Our rights or remedies under the Contract is without prejudice to any other right or remedy We may have whether under the Contract or not.

16.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

16.3 Failure or delay by Us of any breach of, or any default under, any provision of the Contract You shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

16.4 Any waiver by Us of any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any of Our rights under the Contract.

16.5 The Parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.

16.6 This Contract shall be governed by and construed in accordance with English law, and the Parties submit to the exclusive jurisdiction of the English courts in the interpretation of the Contract or the resolution of any dispute arising under it.



17. Communications

17.1 Routine transmissions between You and Us may be undertaken by email to the relevant email addresses supplied be each Party to the other.

17.2 All other communications between the Parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post:-

17.2.1 (in the case of communications to Us) to Our registered office or such changed address as shall be notified to You by Us; or
17.2.2 (in the case of communications to You) to the registered office of the addressee (if it is a company) or (in any other case) to any address set out in any document which forms part of the Contract or such other address as shell be notified to Us by You.

17.3 Communications shall be deemed to have been received:-

17.3.1 if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
17.3.2 if delivered by hand, on the day of delivery.

17.4 Communications addressed to Us shall be marked for the attention of the Managing Director.



18. Termination Of The Website or Services

18.1 We reserve the right to terminate the Website or remove any of the services or products on it with immediate effect at any time and without notice to You, for example (and without limitation) if:

18.1.1 there is a change in the law that limits Our ability to provide the Website; or
18.1.2 an event beyond Our control stops Us providing the Website (eg: technical difficulties).



19. Change To Terms & Conditions

19.1 We reserve the right to change this Website and its content (including these Conditions) from time to time and without notice to You. It is Your responsibility to ensure that You refer to these Conditions on accessing the Website and to ensure that You comply with any changes. Your continued use of this Website after any such changes constitutes acceptance, if You do not wish to be governed by the revised content, please stop using the Website.

19.2 Questions and concerns regarding this policy, Our Privacy Policy and Our Cookies Policy should be directed to Customer Services as sales@concept-data.com or at the address stated above.